DWP Overcharges Customers With "Secret" Formula

Los Angeles, Feb 10 (NBC LA) - Nathan Wells suspected LA DWP was overcharging him, but he had no idea just how much until he started closely tracking his power use.

Wells, a mathematician, says he quickly discovered that the Department of Water and Power was socking him with a bill three times what it should have been. But when he contacted the agency — 11 times — they wouldn't correct his bill or disclose their secret formula for calculating his bill.

"I think the LADWP is worse than the mafia," Wells told the NBC4 I-Team. "It's impossible to deal with them."

After hearing numerous stories like Wells', the NBC4 I-Team investigated and found the utility company appears to be routinely overcharging customers.

Read the full report or watch the segment here: